Refund policy

Your satisfaction matters to us. If you are not completely satisfied with your purchase, we will gladly accept a return under the following terms.

Return Window

You have 7 business days from the date of delivery — confirmed by your shipment’s tracking information — to contact us and request a return.

How to Initiate a Return

Email us at sheltonacousticguitars@gmail.com to receive a Return Authorization (RA) number. Returns shipped without an RA number may be refused. Once authorized, the guitar must be shipped back within 48 hours.

Condition Requirements

The guitar must be returned in the same condition as received — no signs of wear, damage, or modification. All original packaging, accessories, and documentation must be included.

Shipping & Refunds

Return shipping and insurance are the customer’s responsibility. We recommend insuring the shipment for the full purchase price. Once the guitar is received and inspected, your refund will be issued to the original payment method within 10 business days. Original outbound shipping charges are non-refundable.